Shipping policy

Last updated: 25 October 2026

1. What we sell

Pawrellapet sells digital products: software licence keys and streaming subscriptions. We do not sell or ship physical goods. There is no parcel, no courier and no delivery address.

2. How delivery works

Your licence key, activation code, or streaming login details are sent by email to the address you use at checkout. The email is sent after payment is confirmed.

3. Delivery time

Delivery is usually within minutes. At busy times it can take a little longer. If nothing has arrived within 2 hours, check your spam or junk folder, then contact us at support@pawrellapet.com with your order number.

4. The email address you use

Please use an email address you can access and check carefully. If you mistype it, contact us as soon as possible. We will resend to the correct address after verifying the order. We cannot deliver to an address that does not exist or that you do not control.

5. No shipping charges

There are no shipping charges and no customs duties, because nothing is shipped. The price you pay is the price shown at checkout, including any taxes applied there.

6. If your email does not arrive

Check your spam or junk folder first. If it is still missing, email support@pawrellapet.com with your order number and the email address you used. We will resend the delivery email or investigate the order.

7. Streaming subscriptions

Streaming login details and setup instructions are sent by email. If you need help setting up a device, contact us and we will help you.

8. Business details

Trading name: Pawrellapet
Email: support@pawrellapet.com