Terms of service

Last updated: 25 October 2026

1. About us

Pawrellapet is an independent online retailer of digital products.

Email: support@pawrellapet.com

2. These terms

These terms apply to every visit to pawrellapet.com and every order placed through it. By placing an order you agree to them. If you do not agree, please do not order. Nothing in these terms limits rights you have under mandatory consumer law.

3. What we sell

We sell digital products:

• software licence keys and activation codes;
• streaming subscriptions.

We are a reseller, not the manufacturer or publisher of the software. The publisher's own licence terms also apply to the software you activate. Product names, logos and trademarks belong to their respective owners and are used only to identify the products.

4. Orders and acceptance

Your order is an offer to buy. We accept it when we send the delivery email. If we cannot fulfil an order, we will cancel it and refund you in full. We may refuse or cancel an order where there is an obvious pricing error, suspected fraud, or a breach of these terms.

5. Prices and payment

Prices are shown in pounds sterling (GBP) and include any taxes applied at checkout. The price you pay is the total shown at checkout. We may change prices at any time, but a change does not affect an order we have already accepted.

Payment is taken by our checkout provider. We do not store full card details.

6. Delivery

Digital products are delivered by email to the address you use at checkout. Delivery is usually within minutes; at busy times it can take longer. See our delivery policy for details. There is no physical shipping.

7. Immediate supply and your right to cancel

When you place an order, you ask us to supply your licence key or streaming login immediately, and you acknowledge that your 14-day right to cancel under the Consumer Contracts Regulations 2013 ends once the digital content has been delivered to you. This is confirmed on the product page before you buy and in your order confirmation email.

Our refund policy still gives you extra protection: within 14 days of delivery, we refund licence keys that are unused or that do not work, and streaming subscriptions are covered by a 30-day money-back promise. See our refund policy for the full conditions.

8. Faulty or misdescribed products

Digital content must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015. If something is wrong, contact us and we will repair, replace, reduce the price, or refund as appropriate. See our refund policy.

9. Licence keys: permitted use

A licence key is for the number of devices, users and term stated on the product page. Unless the product page says otherwise:

• the key is for your personal or business use, not for resale;
• you must not share, publish, or redistribute the key;
• you must comply with the publisher's licence terms;
• activation may be limited by region or device count.

We are not responsible for a publisher's decision to suspend an account where you have breached the publisher's terms.

10. Streaming: acceptable use

Streaming subscriptions are for private, personal, non-commercial use. You must not:

• resell, sublicense, rebroadcast, or publicly perform the service;
• share your login or stream simultaneously on more devices than your plan allows;
• record, download, or redistribute content except where the law or the service expressly permits it;
• use the service for unlawful purposes or in breach of the rights of content owners.

We may suspend or end access where we reasonably believe there is resale, sharing, abuse, or unlawful use. Where we suspend for abuse, we may not refund. Channel line-ups, on-demand catalogues and sports rights can change, and not every channel or event is available in every country. We do not guarantee any specific channel, event, or programme.

11. No auto-renewal

Pawrellapet does not auto-renew your purchase. Streaming plans end at the end of the term you bought. Software subscriptions are prepaid for the term shown on the product page. If a publisher offers a renewal, that renewal is optional and is handled by the publisher, not by us.

12. Availability and changes

We aim to keep the site accurate and available, but we do not guarantee uninterrupted access. We may change, suspend, or withdraw products, and we may correct errors. If a change affects an order you have already placed, we will contact you and offer a remedy.

13. Intellectual property

The site's text, design, and branding belong to us or our licensors. Product names, logos, and software belong to their respective owners. You may use the site for shopping and information only. You may not scrape it at a rate that degrades the service, probe it for vulnerabilities without permission, or copy it for a competing service.

14. Our liability

We do not exclude or limit liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

Subject to that, we are not liable for indirect or consequential losses, loss of profit, loss of opportunity, or losses caused by your device, internet connection, or a third-party service. Our total liability for a product is limited to the price you paid for that product.

15. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, such as internet outages, publisher downtime, or changes to a third-party platform. We will tell you if an event significantly affects your order and offer a remedy where we can.

16. Support, complaints and disputes

Our support team is available every day, from 6:00 AM to midnight (UK time), on live chat and at support@pawrellapet.com. Please contact us first with any complaint; we aim to reply the same day during support hours and to resolve it as quickly as we can. If we cannot resolve a dispute, you may use any remedy available to you under the law, including the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.

17. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order. The date at the top shows when this version was published.

18. Contact

Pawrellapet
support@pawrellapet.com